Terms of Service

These terms are available in German and English. Only the German version is legally binding. This English version is a translation for your information.

1. Provider

Andreas Schadauer, sole trader (Einzelunternehmer)
Viktorgasse 18/12a, 1040 Vienna, Austria
VAT ID: ATU50834806
service@suveren.ai

“Suveren”, “we” and “us” in these terms mean Andreas Schadauer. Further details are in the Impressum.

2. What these terms cover

These terms govern:

• the website suveren.ai,
• registration and the request for a conversation or a demo account,
• demo accounts, and
• the use of the Authority Server hosted by Suveren as part of a demo account.

A paid engagement (the transition Suveren offers) is governed by a separate written agreement between you and Suveren. Where Suveren hosts the Authority Server as part of a paid engagement, only that agreement and its data processing agreement apply to the hosting, not these terms. These terms do not create any obligation to provide paid services.

3. Business customers only

Suveren offers its services to businesses only. By registering, you confirm that you act on behalf of a business or organisation and not as a consumer.

4. Who delivers the services

Suveren works with a network of independent sole traders and companies. Unless a written agreement says otherwise, your contracting party is always Andreas Schadauer. Partners who contribute to an engagement do so as subcontractors of Suveren.

5. Registration and accounts

Registration requires a confirmed email address. We activate demo accounts at our discretion; registering does not create a right to an account. You keep your access credentials and API keys confidential and tell us without delay if you suspect misuse.

6. Demo accounts

• Free of charge. Demo accounts and the Authority Server Suveren hosts for them are free.
• Duration. A demo account runs for up to three months.
• Ending. Either side can end a demo account at any time by email. We give at least 14 days’ notice, except where the service is discontinued, for security reasons, in case of abuse or a breach of these terms.

7. Test use at your own risk

(1) The Authority Server hosted by Suveren is a test and demonstration system. You use it at your own risk.

(2) You connect it only to test systems and use only test data. Without an express written agreement with us, you do not use it to authorise actions in production systems. The same applies to actions that affect third parties, in particular payments, messages to third parties, publications, contractual statements or changes to live data. You do not enter personal data of third parties, other than the data of your users that your account requires.

(3) The Authority Server is not a safety device. It checks actions only against the limits set in mandates. It can wrongly allow or wrongly refuse actions and can fail entirely. If it is unreachable, actions that need a ticket do not run; this is intended. You keep your own controls, independent of Suveren, and a way of working that does not depend on the Authority Server.

(4) We owe no particular availability, response time or support. We may change, restrict, interrupt or discontinue the service and rotate signing keys at any time.

(5) We have no duty to back up data. You export and keep any data you want to retain, in particular tickets, mandates and the public keys needed to verify tickets. Once data is deleted in line with the Privacy Policy, it cannot be restored.

(6) Explanations we give in conversations, demos or documentation are non-binding information, not advice.

(7) If you use the Authority Server contrary to paragraph 2, you bear the resulting risk alone.

8. The software and its licences

• Human Agency Protocol. The protocol specification is open and published under the MIT License at humanagencyprotocol.org.
• Suveren Gateway and connectors. The connectors are MCP servers (Model Context Protocol) through which the Gateway connects your systems. The Gateway and the connectors are open source. The licence published with each of them (MIT) governs their use.
• Suveren Authority Server. It is free of charge but not open source. As part of a demo account, you may use it as described in sections 6 and 7. With an engagement agreement, you receive a licence to run it on your own infrastructure. In summary:
  • free of charge and without time limit, for your internal business use, also after the engagement ends;
  • with the source code and the right to adapt the software for your own use;
  • as long as Suveren offers the service, Suveren provides updates and security fixes free of charge for the unmodified software. If you modify the software, this obligation ends for the installation concerned, even if updates can still be applied technically. Updates and security of that installation are then your responsibility;
  • Suveren announces the end of updates at least twelve months in advance. The licence continues unchanged afterwards.
  The licence terms that form part of an engagement agreement govern.

9. What a ticket proves

(1) A ticket is signed by the Authority Server before an action runs. It records that the Authority Server authorised the action under a given mandate and within given limits, and which account issued the mandate. It shows a person’s name only where that person’s identity has been verified.

(2) A ticket does not prove that the action was right, lawful or appropriate, that it was actually carried out, or that the mandate was issued correctly. We do not promise that courts, authorities, auditors or third parties will accept a ticket as evidence.

(3) The mandates you and your people issue, and the actions AI systems take under them, remain your responsibility.

10. Your responsibilities

You are responsible for:

• the accuracy and lawfulness of the mandates you create,
• your authority for the roles and limits you set,
• the actions taken by AI systems under mandates you have issued,
• your right to process any data you put into Suveren, and informing your employees and, where applicable, your works council,
• complying with the limits on use in section 7, and the controls in your own systems,
• using Suveren in compliance with applicable law.

11. Warranty

(1) The services under these terms are free of charge. They are provided without warranty: we owe no particular quality, function or availability and no fitness for a particular purpose. No warranty claims exist.

(2) Descriptions on our website, in presentations and in documentation explain how the software works. They are not a promise of features and not a guarantee.

12. Liability

(1) We are not liable for damage caused by slight negligence.

(2) Where we are liable, our liability for all damage arising under these terms is limited to EUR 500 in total.

(3) We are not liable for lost profits, indirect damage, consequential damage, pure economic loss, or the loss or alteration of data.

(4) Paragraphs 1 to 3 apply in particular to damage from actions carried out under a ticket, or from an action not being carried out for lack of a ticket, including where the Authority Server wrongly allowed or refused it; to damage from the Authority Server being unavailable; to damage from third parties misusing access credentials, API keys or signing keys; and to third-party claims against you.

(5) Our liability for intent and particularly gross negligence, for personal injury, under the Austrian Product Liability Act, and any other liability that cannot be excluded or limited by law, is not affected.

(6) These limitations also apply for the benefit of our employees, subcontractors and other agents.

(7) Any contributory fault on your part, in particular use contrary to section 7, reduces or excludes your claims.

13. Indemnity

(1) You indemnify and hold harmless us and our employees, subcontractors and agents against all third-party claims, including those of your customers, employees, business partners, data subjects and authorities, arising from your use of the services, from the mandates issued by you or your people and the actions taken under them, from data you enter, or from a breach of these terms. This includes reasonable costs of legal defence.

(2) This does not apply where the claim results from our intent or particularly gross negligence.

(3) We inform you without delay of any such claim and do not acknowledge it without your consent.

14. Time limit for claims

Claims against us under these terms must be brought in court within six months of knowledge of the damage and of the party that caused it, and in any case within two years of the event causing the damage; otherwise they lapse. This does not apply to claims based on intent or particularly gross negligence, or to personal injury.

15. Changes to these terms

We may change these terms. For existing accounts, we announce changes by email at least 30 days before they take effect. If you do not agree, you can close your account before that date. This does not apply to an engagement agreement.

16. Closing your account

You can close your account at any time by writing to service@suveren.ai. We may suspend or close access if you breach these terms or misuse the service. How long data is kept afterwards is set out in the Privacy Policy. Back up any data you want to keep beforehand (section 7, paragraph 5).

17. Law, place of jurisdiction and language

Austrian law applies, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. The competent court in Vienna has exclusive jurisdiction. We may also bring proceedings at your general place of jurisdiction.

These terms are available in German and English. Only the German version is legally binding. This English version is a translation for your information; if the two differ, or a question of interpretation arises, the German version prevails.

18. Contact

Questions about these terms: service@suveren.ai

Privacy Policy | Impressum